Affirming an Ethic of Care:
What Patients Teach Us
October 3, 2014
Program
| 8:00 a.m. | Registration and Refreshments |
| 8:45 a.m. | Morning Prayer with Catholic Health Association of Ontario |
| 9:00 a.m. | Welcoming Remarks |
| 9:10 a.m. | Opening Address Dr. Larry R. Churchill The Everyday Ethics of Healthcare: Lessons from Patients |
| 10:10 a.m. | Question and Answer Period |
| 10:30 a.m. | Refreshment Break |
| 10:45 a.m. | Presentation Elizabeth Buller “Can you hear me?” The Importance of Listening in Improving the Patient Experience |
| 11:45 a.m. | Question and Answer Period |
| 12:00 p.m. | Lunch with Musical Interlude |
| 1:00 p.m. | Presentation Introduction: Lorraine Pinto Presenters: Mary Ellen Chater and Laura Berry End of Life Care: Through the Eyes of the Family |
| 2:00 p.m. | Question and Answer Period |
| 2:15 p.m. | Refreshment Break |
| 2:30 p.m. | Closing Address Dr. Mark Miller Bioethics as Caring: Twenty Years’ Experience of Listening & Learning as a Bioethicist |
| 3:30 p.m. | Question and Answer Period |
| 3:50 p.m. | Closing Comments |
Presenters
Larry R. Churchill, PhD
Ann Geddes Stahlman Professor of Medical Ethics, Vanderbilt University, Nashville, TN
The Everyday Ethics of Healthcare: Lessons from Patients
The moral quality of the relationship between clinicians and patients is foundational in creating a therapeutic alliance, and the actions and attitudes that lead to healing. Drawing on interviews with patients and clinicians, this talk will explore the elements needed to promote therapeutic alliance. The focus will be on everyday virtues that inform practice rather than the principles that guide big decisions. We will consider how patient values might inform professional codes and concrete suggestions for revisions will be offered.
Elizabeth Buller, BScN, MA, MHA
President and CEO, St. Joseph’s Health Centre, Toronto
“Can you hear me?” The Importance of Listening in Improving the Patient Experience
Today’s health care providers often feel rushed to meet the competing demands of their shift and the needs of multiple patients. In this rush health care providers often struggle to find time to actively listen and learn from patients. A lot of patients, especially in hospital, are out of their comfort zones, vulnerable, and unnerved by the health provider that is dealing with them. Knowing that you are being listened to is incredibly important and health professionals answering and addressing questions in a way that highlights this can only improve the experience for the user. The evidence demonstrates that listening to our patients and families improves overall quality of care. In our fast paced health care environment how do we create a culture of listening? This talk will explore the evidence for listening and share some ideas about how to shift organizational culture.
Introduction: Lorraine Pinto, BSW, MSW, RSW
Presenters: Mary Ellen Chater and Laura Berry
End of Life Care: Through the Eyes of the Family
There is no denying or hiding… death, dying or end of life is a journey that we will all face at some point. The quality of the end of life experience matters – particularly to patients and their families. How well are health care organizations faring in the delivery of quality end of life care? This question cannot simply be answered by reviewing hospital statistics alone as they capture quantitative, not qualitative, outcomes. To evaluate the qualitative experience and drive change, we need to listen to the feedback provided by families.
Within the context of end of life care, Mary Ellen Chater & Laura Berry will each share their story and the personal journey they walked with their loved one as a spouse and parent respectively. They will provide us with insights into the highs and lows of their experience. What did the health care team do best? Are there improvements that could be made? Has there been an impact on their grieving and memories they hold on to? They will also recommend strategies to ensure an effective collaboration between families and the health care team on this shared journey.
Mark Miller, PhD, MDiv
Clinical Ethicist, Centre for Clinical Ethics
Bioethics as Caring: Twenty Years’ Experience of Listening & Learning as a Bioethicist
The point of bioethics in the clinical setting is not just to find the ‘right’ answer. Indeed, what happens if a right answer is reached, but everybody is unhappy? This talk will explore 20 years of learning to listen – to patients, their families, doctors and caregivers. It will seek to bring some light into the roles of communicating, clarifying ethical thinking and pathways of decision making, and acknowledging both moral distress and moral residue.
Registration Information
Registration Fee:
(Includes Lunch and Refreshment Breaks)
Regular Rate: $150.00
Reduced Rate: $75.00
Seniors, Full-Time Students, CHAO Conference Registrants, & CCE Affiliates
(Centre for Clinical Ethics Affiliates include: Providence Healthcare, St. Joseph’s Health Centre, St. Michael’s Hospital, Pembroke Regional Hospital, Rouge Valley Health System, Runnymede Healthcare Centre, St. Joseph’s Health System Hamilton, Toronto Grace Health Centre, Waypoint Centre for Mental Health Care and West Park Healthcare Centre)
Payment:
Please make cheque(s) payable to:
Centre for Clinical Ethics
For more information please contact:
Lynda Sullivan, Centre for Clinical Ethics
Telephone: (416) 530-6750
Fax: (416) 530-6621
E-mail: lsullivan@stjoestoronto.ca
For hotel reservations please call:
Toronto Marriott Bloor Yorkville
90 Bloor Street East (at Yonge)
(416) 961-8000